Refund Policy
Last updated 29/05/2026
When refunds apply, and when they do not.
Instant digital goods
eSIMs are delivered instantly and tied to your device. Once the activation QR has been issued, a plan generally cannot be refunded.
Incompatible devices
We ask you to confirm your device is eSIM-capable and unlocked at checkout. Refunds are not available where a plan cannot be used due to an incompatible or locked device.
Failed delivery
If an eSIM has not been delivered, contact support with your order reference. We first reconcile the payment and supplier outcome to avoid duplicate purchases. Eligible refunds are reviewed and returned through the original payment provider; do not assume an immediate automatic refund while an order is under review.
Network issues at destination
Coverage depends on local networks. Genuine, verifiable total loss of service may be eligible for partial credit at our discretion — contact support.
How to request
Contact support via WhatsApp or support@globalsimify.com with your order details.